***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

You will fail the application process if you don't read the entire job description.

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

***********MAKE SURE YOU READ THE ENTIRE JOB DESCRIPTION********

We’re looking for a full-time Sales Administrator to help support our sales and recruiting teams. This is an entry-level position that is eligible for promotion after 12 months of tenure.

How many people are needed? 1

About Us

Started in 2017 and we're growing like crazy.

Growing FAST - We sold 2663 lessons in 2023 and we're on pace to sell 3328 lessons in 2024.

A small team of 1 American and 9 Filipinos.

We sell manual transmission driving lessons in the United States. Yes, really.

100% inbound leads from Organic Search (SEO). We don’t do cold calling.

No competition - in 90% of the markets we serve, we have no competitors. Because of this, our sale is pretty easy to make.

Compensation and Benefits

Competitive compensation package - $5 per hour

Paid 5 Sick Days - Effective on day 1

Paid 10 days vacation - Prorated

Paid Birthday Off - you pick a day off

Business Continuity Plan - In cases of calamity $40 hotel accommodations are permitted to ensure work will continue

Type of Employment

Full Time

40 hours per week

Schedule - 9 AM to 5 PM EST

Benefits to be provided after completion of 3 months:

Paid 14 Bank holidays - (Legal and religious Holidays are country-specific)

Health Insurance

Home internet and electricity bills

Office equipment, home office furniture, and anything else you need for work

Learning books, courses, training, or coaching that you want

Benefits to be provided after completion of one year:

Paid Two weeks off for Christmas Season

Entry Level Details

Note that this is an entry-level job. 

If you’re looking to switch careers and get your foot in the door, this could be great for you. 

We will train you on how to take customers through the sales process. 

This is a great opportunity for anyone with a background in any of the following areas: Customer Service, Nursing, Nurse Practitioners, Hotel and Hospitality, Front Desk, Secretary, Retail, Receptionist, Recruiting, Teachers and anyone with teaching experience, Tutoring

Duties and Responsibilities

New Leads Processing - Import into CRM, enroll in follow-up sequences with the sales team 

Delayed AFC Activity Check - Check to see why leads haven’t been followed up with

Duplicate Record Check - Make sure there are no duplicate sales leads in the CRM

Unqualified Lead Check - Make sure we’re not following up with unqualified leads

CTM Prospect Staging - Edit lead records in our phone system for the sales team

Out of Sequence Check - Make sure all leads are in a follow-up sequence with the sales team

Check Reviews - Check for new reviews in Google My Business and Yelp

Secret Message: When you apply, under the section that says "Is there anything else you'd like to write or include?", write the word PINK ELEPHANT . This will show us that you read the entire job description.

Set up and Run Review Sequence - Ask customers to leave reviews on Google and Yelp

Forward Feedback to Instructors - Send feedback from customers to instructors

Order Confirmation - Transfer order details from scheduling and payment systems into our CRM

Follow Up on Unconfirmed Orders - Contact customers and instructors to make sure they talk to each other. 

Reschedule Lesson - Reschedule lessons in the scheduling system if the customer and instructor agree to change the date and/or time of a lesson

Processing Refunds - Coordinate with the team if refunds are needed

Reassign Lessons - Reschedule lessons to new instructors if the original instructor is unavailable

Qualifications

At least 2-3 years minimum work experience in a relevant or equivalent role

Comprehensive background in Customer and Administrative support

High level of accuracy and attention to detail

Excellent English communication and comprehension

Proficiency in using and managing Google applications - Gmail, Calendar, Documents, Drive

Preferably with knowledge in using cloud-based CRM 

Organized and has careful attention to detail

Ability to Multitask, prioritize, and manage time effectively

Strong Problem-Solving skills

Customer Service Oriented and ability to adapt/respond properly to different types of scenarios

Equipped with good skills in office/admin management and can suggest process improvements

Must have your own computer, reliable high-speed internet, and good quality headset and microphone.

What's Hard About This Job

Working Remotely - We're a remote-first company, and we never want to have an office. This is great if you like working by yourself in the quiet, but it can be terribly painful if you need the energy of coworkers nearby.

Our Cultural Values - We're an American company with an incredibly unusual culture. Even by American standards, our 7 cultural values are highly unusual. Our culture is challenging for people accustomed to corporate culture and especially difficult for people who grew up in Confucian cultures. It's a great culture for people who speak directly and have a great deal of self-confidence and ownership. If you identify as a misfit, you'll do well.

Multiple Software Systems - You're going to need to learn how to use 12 different software systems. This is great if you want to get exposed to and experienced with lots of technology, but it can be tough if you have a hard time learning technology. Secret Message - When you apply, you'll see a box that asks if you want to add anything else. Type in PINK ELEPHANT in all capital letters exactly as we've shown it here. 

Leadership Expectations - Other than the company founder (who doesn't have a tech background), you will be our first technology specialist. The combination of being solely responsible for all aspects of the technology and our lack of technical prowess could be overwhelming to someone who wants to be told what to do and how to do it. You need to have a leadership mindset, or this won't work.

Cheat Code for getting a job with us:

1) Our application comprises the majority of our recruiting process. Because of that, we suggest that you give us thoughtful responses and rich stories. We typically only interview applicants who give rich and detailed answers to our questions. If you write short responses so that you can hurry up and finish the application, you will not get interviewed. 

2) Tell us stories about how your actions match your beliefs and values. For example, if I say I value health and fitness, you don't know if I'm telling you the truth or if I'm just telling you what sounds good. But, if I tell you things I've done, I can illustrate my values of health and fitness with proof. For example, I go to the gym 4 days per week, I've done 6 triathlons, including an Ironman, and I can swim 3000 meters in one hour. My examples of things I've done prove that my actions match my values system. 

3) Be vulnerable and honest. We take very detailed notes during the interview process, and we conduct extensive background checks. If the stories you tell about yourself don't match what your references say, we will not hire you. We'd rather hire a C student who is honest about being a C student than someone who is a C student but tries to pass themselves off as an A student. Remember, this is an entry-level job. We're not looking for perfect. We're looking for an excellent cultural fit.

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